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Exchange & return policy

Exchange Policy

  • Please make sure to keep the invoice attached to the received package, as it is very important for completing the exchange process correctly. The invoice contains essential information such as the shipment number and product code.
  • Exchange requests must be submitted within 48 hours of receiving the package. This period is sufficient for the customer to check and verify the product received.
  • Exchange requests can be made by contacting us via Messenger or WhatsApp. The customer must provide the service representative with their phone number and order number as shown on the attached invoice for the order to be exchanged.
  • Exchange fees: 20 NIS within the West Bank, 30 NIS within Jerusalem and 70 NIS for Areas of 48, if there is no defect in the product.
  • Free exchange is available if a defect in the product is discovered that was not visible upon receipt, after the customer has verified the product. We emphasize the importance of checking the product in the presence of the delivery person (for size, etc.) to avoid the need for an exchange later and to handle any issues immediately with the delivery representative.
  • A product may be exchanged for another product of the same price (excluding delivery fees) on the first exchange if applicable, or for a higher-priced product by paying the price difference plus the exchange fee.
  • Exchange requests will not be accepted if the customer damages the product’s box or packaging, or if the product has been used. The product must be complete and intact. We emphasize our commitment to serving the customer in the best way possible.
  • Exchange is available for all products listed on the website Except Undergarments, any clothes that have the primary function as being used as inner wear will not and can not be returned or exchange, to insure hygiene and cleanliness for all customers.

Return Policy

  • Return requests must be submitted within 48 hours of receiving the package.
  • Return requests can be made through contacting Support via Messenger or WhatsApp.
  • Return requests will not be accepted if the customer damages the product’s box or packaging.
  • The returned product must be complete, unused, and undamaged.
  • Return fees: 20 NIS within the West Bank, 30 NIS within Jerusalem and 70 NIS for Areas of 48, if there is no defect in the product.
  • Return requests are processed within 5–7 official business days.
  • The delivery representative has the right to inspect the returned product before receiving it from the customer.
  • The delivery representative has the right to refuse to receive the returned product if the customer caused damage due to misuse.
  • The company has the right to reject any return request that violates the return policy.
  • Returns are available for all products listed on the website Except Undergarments, any clothes that have the primary function as being used as inner wear will not and can not be returned or exchange, to insure hygiene and cleanliness for all customers.

Payment Methods

  • Available payment methods: Cash on delivery.
  • The customer has the right to inspect the product before payment.
  • The cash on delivery option appears on the checkout page.
  • Payments are made in New Israeli Shekels (NIS) as shown on the checkout page.